BESIKTAS

ARNAVUTKÖY

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • No

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • No

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • Yes

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • No

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • No

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • No

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • No

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • Yes

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • No

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • No

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • No

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • No

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • No

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • No

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • No

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • No

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • No

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • No

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • No

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • Yes

169

Municipality publishes the tax payment calendar at its website.

  • Yes

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • No

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • No

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • Yes

194

Municipal Council Members' contact details are available at website.

  • Yes

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • No

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • No

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • No

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • No

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • No

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • No

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • No

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
247.507
Population Density
546 people in km2
Average Household Population
4,2
Annual Spending per Person
735 TL
Average Age
28,1
Average Years of Schooling
6,2 years
Percentage of Graduates
%6
Green Space per Person
1,7 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

ATAŞEHİR

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • Yes

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • No

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • Yes

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • Yes

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • Yes

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • Yes

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • Yes

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • Yes

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • No

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • Yes

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • Yes

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • Yes

125

Municipality publishes its assessment of the complaints made about its activities.

  • Yes

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • No

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • Yes

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • No

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • No

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • No

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • No

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • Yes

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
422.513
Population Density
16.901 people in km2
Average Household Population
3,3
Annual Spending per Person
850 TL
Average Age
33,6
Average Years of Schooling
8,7 years
Percentage of Graduates
%21
Green Space per Person
0,8 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

AVCILAR

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • Yes

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • Yes

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • No

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • No

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • Yes

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • Yes

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • Yes

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • Yes

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • No

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • No

066

Municipality publishes the detailed information of spending on different social groups.

  • Yes

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • No

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • Yes

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • No

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • Yes

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • Yes

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • Yes

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • Yes

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • No

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • Yes

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • Yes

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • No

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • No

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • Yes

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • Yes

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • No

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • No

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • Yes

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • No

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • Yes

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • No

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • Yes

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • Yes

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • Yes

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • Yes

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • Yes

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • Yes

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • Yes

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
430.770
Population Density
8.615 people in km2
Average Household Population
3,5
Annual Spending per Person
600 TL
Average Age
32,3
Average Years of Schooling
8,0 years
Percentage of Graduates
%14
Green Space per Person
1,4 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

BAĞCILAR

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • Yes

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • Yes

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • Yes

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • Yes

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • Yes

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • Yes

068

Municipality publishes the percentage rates of spending on different social groups.

  • Yes

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • No

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • No

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • Yes

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • Yes

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • Yes

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • Yes

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • Yes

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • No

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • Yes

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • No

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • Yes

150

Municipality provides training on service quality for the relevant year.

  • No

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • Yes

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • Yes

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • No

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • Yes

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • Yes

186

Municipality publishes the internal audit report at its website.

  • Yes

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • Yes

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • Yes

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • Yes

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • Yes

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • Yes

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
751.510
Population Density
32.674 people in km2
Average Household Population
4,1
Annual Spending per Person
486 TL
Average Age
29,6
Average Years of Schooling
6,8 years
Percentage of Graduates
%8
Green Space per Person
0,3 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

BAHÇELİEVLER

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • No

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • No

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • No

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • Yes

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • No

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • No

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • No

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • No

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • No

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • No

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • No

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • No

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • No

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • No

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • No

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • No

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • No

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • No

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • Yes

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • No

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • No

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • Yes

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
598.097
Population Density
35.182 people in km2
Average Household Population
3,6
Annual Spending per Person
461 TL
Average Age
32,9
Average Years of Schooling
8,0 years
Percentage of Graduates
%16
Green Space per Person
0,3 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

BAKIRKÖY

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • No

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • No

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • Yes

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • Yes

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • Yes

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • No

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • No

066

Municipality publishes the detailed information of spending on different social groups.

  • Yes

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • Yes

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • No

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • No

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • Yes

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • Yes

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • Yes

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • Yes

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • No

145

There is a municipal mobile application for smart phones.

  • No

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • Yes

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • No

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • No

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • Yes

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • No

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • Yes

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • Yes

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • Yes

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • Yes

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • Yes

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • Yes

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
222.437
Population Density
7.670 people in km2
Average Household Population
2,9
Annual Spending per Person
1.416 TL
Average Age
39,4
Average Years of Schooling
10,1 years
Percentage of Graduates
%30
Green Space per Person
7,2 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

BAŞAKŞEHİR

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • No

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • No

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • No

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • No

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • No

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • Yes

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • Yes

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • Yes

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • Yes

068

Municipality publishes the percentage rates of spending on different social groups.

  • Yes

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • No

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • No

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • Yes

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • Yes

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • No

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • No

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • Yes

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • No

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • No

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • No

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • No

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • Yes

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • No

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • Yes

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • Yes

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
369.752
Population Density
3.456 people in km2
Average Household Population
3,9
Annual Spending per Person
1.232 TL
Average Age
29,0
Average Years of Schooling
7,9 years
Percentage of Graduates
%16
Green Space per Person
2,6 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

BAYRAMPAŞA

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • No

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • No

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • No

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • No

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • No

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • No

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • No

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • No

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • No

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • No

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • No

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • No

103

There is good governance aim and objectives in the Strategic Plan.

  • No

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • No

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • Yes

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • Yes

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • Yes

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • Yes

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • Yes

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • No

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • No

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • No

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • No

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • Yes

194

Municipal Council Members' contact details are available at website.

  • Yes

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • Yes

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • No

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • No

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
273.148
Population Density
30.350 people in km2
Average Household Population
3,5
Annual Spending per Person
532 TL
Average Age
33,8
Average Years of Schooling
7,7 years
Percentage of Graduates
%13
Green Space per Person
1,7 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

BEŞİKTAŞ

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • No

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • No

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • Yes

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • Yes

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • Yes

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • Yes

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • Yes

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • No

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • No

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • Yes

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • No

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • No

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • No

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • Yes

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • No

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • No

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • Yes

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • Yes

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • Yes

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • Yes

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • No

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • Yes

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • Yes

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • Yes

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • Yes

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • No

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • No

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • Yes

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • No

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • Yes

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • No

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • Yes

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • Yes

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • Yes

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • Yes

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
189.356
Population Density
10.520 people in km2
Average Household Population
2,5
Annual Spending per Person
1.709 TL
Average Age
39,5
Average Years of Schooling
11,1 years
Percentage of Graduates
%35
Green Space per Person
4,1 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

BEYKOZ

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • No

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • No

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • No

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • No

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • No

066

Municipality publishes the detailed information of spending on different social groups.

  • Yes

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • No

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • No

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • No

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • No

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • Yes

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • No

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • No

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • Yes

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • No

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • No

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • No

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • No

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • No

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • No

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • Yes

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • Yes

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • Yes

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • No

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • No

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • Yes

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • Yes

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
250.410
Population Density
808 people in km2
Average Household Population
3,4
Annual Spending per Person
1.155 TL
Average Age
34,5
Average Years of Schooling
8,2 years
Percentage of Graduates
%15
Green Space per Person
2,6 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

BEYLİKDÜZÜ

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • No

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • No

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • No

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • No

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • Yes

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • No

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • Yes

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • Yes

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • Yes

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • Yes

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • No

103

There is good governance aim and objectives in the Strategic Plan.

  • No

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • Yes

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • Yes

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • Yes

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • No

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • Yes

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • Yes

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • Yes

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • No

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • No

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • No

145

There is a municipal mobile application for smart phones.

  • No

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • No

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • No

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • Yes

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • No

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • Yes

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • Yes

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • No

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • No

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • Yes

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • No

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • No

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • No

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • Yes

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • Yes

194

Municipal Council Members' contact details are available at website.

  • Yes

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • No

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • No

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • Yes

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • No

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
297.413
Population Density
7.626 people in km2
Average Household Population
3,3
Annual Spending per Person
1.163 TL
Average Age
32,8
Average Years of Schooling
9,0 years
Percentage of Graduates
%22
Green Space per Person
0,9 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

BEYOĞLU

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • Yes

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • Yes

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • Yes

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • Yes

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • No

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • No

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • Yes

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • No

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • No

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • No

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • Yes

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • Yes

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • Yes

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • Yes

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • No

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • No

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • Yes

150

Municipality provides training on service quality for the relevant year.

  • No

151

Municipality publishes information about the education level of its staff.

  • No

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • Yes

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • Yes

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • Yes

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • No

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • Yes

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • Yes

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
238.762
Population Density
26.529 people in km2
Average Household Population
3,2
Annual Spending per Person
791 TL
Average Age
33,9
Average Years of Schooling
7,4 years
Percentage of Graduates
%12
Green Space per Person
1,9 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

BÜYÜKÇEKMECE

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • No

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • No

006

President of City Council is not the Mayor.

  • No

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • No

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • No

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • No

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • Yes

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • No

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • No

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • No

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • Yes

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • No

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • No

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • No

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • No

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • No

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • No

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • Yes

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • No

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • Yes

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • No

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • No

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • No

Implementation and Integration

193

Mayor's contact details are available at website.

  • Yes

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • Yes

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • No

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • No

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • No

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • No

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • No

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • No

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
237.185
Population Density
1.371 people in km2
Average Household Population
3,3
Annual Spending per Person
1.136 TL
Average Age
33,4
Average Years of Schooling
8,3 years
Percentage of Graduates
%16
Green Space per Person
1,5 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

ÇATALCA

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • No

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • Yes

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • No

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • No

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • No

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • No

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • No

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • No

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • No

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • No

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • No

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • No

103

There is good governance aim and objectives in the Strategic Plan.

  • No

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • No

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • No

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • No

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • No

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • No

Implementation and Integration

139

Municipality publishes the number of complaints.

  • No

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • Yes

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • No

145

There is a municipal mobile application for smart phones.

  • No

146

Municipality annually provides in-house training for its staff.

  • No

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • No

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • No

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • No

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • No

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • No

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • No

165

Municipality publishes its final accounts at its website.

  • No

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • No

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • No

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • No

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • No

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • No

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • Yes

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • No

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • No

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • No

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • No

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • No

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • No

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • No

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
68.934
Population Density
60 people in km2
Average Household Population
3,0
Annual Spending per Person
709 TL
Average Age
36,5
Average Years of Schooling
7,3 years
Percentage of Graduates
%10
Green Space per Person
1,3 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

ÇEKMEKÖY

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • Yes

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • Yes

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • No

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • No

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • No

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • No

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • No

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • No

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • No

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • Yes

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • No

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • No

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • No

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • No

Implementation and Integration

139

Municipality publishes the number of complaints.

  • No

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • Yes

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • No

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • Yes

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • No

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • Yes

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • No

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • Yes

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • Yes

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • No

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • Yes

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • Yes

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
239.611
Population Density
1.576 people in km2
Average Household Population
3,5
Annual Spending per Person
647 TL
Average Age
30,4
Average Years of Schooling
8,1 years
Percentage of Graduates
%17
Green Space per Person
0,7 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

ESENLER

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • No

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • No

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • No

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • No

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • No

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • No

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • No

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • No

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • No

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • Yes

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

098

Municipality prepares a plan for sustainable development.

  • Yes

099

There is an objective for sustainability in the Strategic Plan.

  • No

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • Yes

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • Yes

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • Yes

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • Yes

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • No

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • Yes

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • No

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • No

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • Yes

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • Yes

169

Municipality publishes the tax payment calendar at its website.

  • Yes

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • No

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • Yes

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • Yes

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • Yes

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • No

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • Yes

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • Yes

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • Yes

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • Yes

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
457.231
Population Density
24.065 people in km2
Average Household Population
4,0
Annual Spending per Person
473 TL
Average Age
29,9
Average Years of Schooling
6,7 years
Percentage of Graduates
%7
Green Space per Person
0,2 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

ESENYURT

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • No

006

President of City Council is not the Mayor.

  • No

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • No

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • No

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • No

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • Yes

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • Yes

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • No

090

There are recent activities of the Municipality towards ex-convicts.

  • Yes

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • No

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • No

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • No

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • Yes

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • No

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • No

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • No

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • No

151

Municipality publishes information about the education level of its staff.

  • No

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • No

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • No

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • No

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • No

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • Yes

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • No

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • No

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • No

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • No

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • No

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • Yes

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • No

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
795.010
Population Density
18.489 people in km2
Average Household Population
3,8
Annual Spending per Person
890 TL
Average Age
28,1
Average Years of Schooling
7,1 years
Percentage of Graduates
%10
Green Space per Person
0,7 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

EYÜPSULTAN

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • Yes

003

There is a City Council.

  • No

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • No

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • Yes

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • Yes

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • Yes

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • No

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • No

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • No

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • Yes

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • No

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • No

103

There is good governance aim and objectives in the Strategic Plan.

  • No

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • Yes

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • No

Implementation and Integration

139

Municipality publishes the number of complaints.

  • No

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • No

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • Yes

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • No

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • Yes

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • No

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • No

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • No

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • No

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • No

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • Yes

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • Yes

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • No

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • No

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
377.650
Population Density
1.656 people in km2
Average Household Population
3,4
Annual Spending per Person
659 TL
Average Age
33,1
Average Years of Schooling
8,0 years
Percentage of Graduates
%15
Green Space per Person
2,4 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

FATİH

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • No

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • Yes

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • Yes

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • No

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • Yes

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • Yes

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • Yes

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • No

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • Yes

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • Yes

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • Yes

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • Yes

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • Yes

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • Yes

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • No

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • Yes

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • No

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • No

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • No

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • No

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
417.285
Population Density
27.819 people in km2
Average Household Population
3,1
Annual Spending per Person
642 TL
Average Age
35,7
Average Years of Schooling
7,9 years
Percentage of Graduates
%15
Green Space per Person
3,7 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

GAZİOSMANPAŞA

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • Yes

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • No

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • Yes

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • No

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • No

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • No

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • No

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • Yes

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • No

151

Municipality publishes information about the education level of its staff.

  • No

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • No

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • Yes

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • Yes

169

Municipality publishes the tax payment calendar at its website.

  • Yes

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • No

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • Yes

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • Yes

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • Yes

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • Yes

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
499.766
Population Density
41.647 people in km2
Average Household Population
3,7
Annual Spending per Person
418 TL
Average Age
31,8
Average Years of Schooling
7,1 years
Percentage of Graduates
%10
Green Space per Person
0,4 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

GÜNGÖREN

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • Yes

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • Yes

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • Yes

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • Yes

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • Yes

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • Yes

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • No

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • Yes

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • Yes

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • Yes

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • No

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • No

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • No

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • No

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • Yes

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • No

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • No

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • No

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • Yes

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • Yes

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • No

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • Yes

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • No

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • No

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • No

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • No

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • No

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • Yes

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • Yes

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • Yes

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • No

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • No

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • No

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • Yes

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • Yes

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • Yes

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
298.509
Population Density
42.644 people in km2
Average Household Population
3,5
Annual Spending per Person
487 TL
Average Age
33,4
Average Years of Schooling
7,8 years
Percentage of Graduates
%13
Green Space per Person
0,5 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

KADIKÖY

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • Yes

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • Yes

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • Yes

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • No

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • Yes

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • Yes

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • No

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

098

Municipality prepares a plan for sustainable development.

  • Yes

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • Yes

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • Yes

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • Yes

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • Yes

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • Yes

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • Yes

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • Yes

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • No

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • Yes

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • Yes

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • Yes

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • Yes

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • No

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • No

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • No

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • No

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • No

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • Yes

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • No

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • Yes

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • Yes

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • No

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • Yes

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • Yes

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • No

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • Yes

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • Yes

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • Yes

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
452.302
Population Density
18.092 people in km2
Average Household Population
2,6
Annual Spending per Person
884 TL
Average Age
42,3
Average Years of Schooling
10,9 years
Percentage of Graduates
%35
Green Space per Person
2,3 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

KAĞITHANE

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • Yes

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • Yes

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • No

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • Yes

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • Yes

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • Yes

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • No

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • No

038

In the Strategic Plan, there are objectives for women.

  • No

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • No

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • No

053

In the Strategic Plan, there are objectives for women.

  • No

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • No

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • Yes

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • No

070

In the Strategic Plan, there are objectives for women.

  • No

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • No

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • Yes

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • No

090

There are recent activities of the Municipality towards ex-convicts.

  • Yes

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • No

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • No

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • Yes

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • Yes

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • No

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • No

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • Yes

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • No

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • Yes

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • No

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • No

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • Yes

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • No

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • No

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
439.685
Population Density
29.312 people in km2
Average Household Population
3,5
Annual Spending per Person
693 TL
Average Age
32,2
Average Years of Schooling
7,8 years
Percentage of Graduates
%14
Green Space per Person
1,3 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

KARTAL

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • No

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • No

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • Yes

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • Yes

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • Yes

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • No

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • No

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • No

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • No

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • Yes

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • Yes

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • Yes

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • No

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • No

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • Yes

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • No

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • No

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • Yes

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • Yes

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
459.298
Population Density
12.087 people in km2
Average Household Population
3,3
Annual Spending per Person
674 TL
Average Age
34,4
Average Years of Schooling
8,5 years
Percentage of Graduates
%19
Green Space per Person
1,8 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

KÜÇÜKÇEKMECE

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • No

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • Yes

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • Yes

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • No

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • Yes

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • Yes

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • No

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • No

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • No

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • Yes

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • Yes

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • Yes

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • Yes

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • Yes

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • Yes

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • Yes

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • No

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • No

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • No

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • Yes

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • Yes

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • No

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
766.609
Population Density
17.423 people in km2
Average Household Population
3,6
Annual Spending per Person
511 TL
Average Age
31,7
Average Years of Schooling
7,7 years
Percentage of Graduates
%14
Green Space per Person
0,9 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

MALTEPE

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • Yes

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • Yes

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • Yes

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • Yes

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • Yes

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • Yes

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • Yes

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • Yes

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • Yes

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • Yes

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • Yes

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • Yes

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • No

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • Yes

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • No

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • No

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • Yes

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • Yes

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • Yes

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • Yes

125

Municipality publishes its assessment of the complaints made about its activities.

  • Yes

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • No

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • No

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • Yes

150

Municipality provides training on service quality for the relevant year.

  • No

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • Yes

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • Yes

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • Yes

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • Yes

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • Yes

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • Yes

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • Yes

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • Yes

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • Yes

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • Yes

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
490.151
Population Density
9.248 people in km2
Average Household Population
3,1
Annual Spending per Person
672 TL
Average Age
35,7
Average Years of Schooling
9,0 years
Percentage of Graduates
%22
Green Space per Person
0,9 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

PENDİK

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • No

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • No

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • No

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • Yes

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • Yes

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • Yes

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • Yes

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • Yes

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • No

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • Yes

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • Yes

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • No

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • Yes

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • No

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • No

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • Yes

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • No

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • Yes

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • Yes

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • Yes

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • Yes

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • Yes

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • Yes

202

Municipality publishes the rate of collection for its accrued income account.

  • No

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • No

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • No

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • No

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • No

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • No

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
691.681
Population Density
3.640 people in km2
Average Household Population
3,6
Annual Spending per Person
529 TL
Average Age
31,2
Average Years of Schooling
7,8 years
Percentage of Graduates
%14
Green Space per Person
1,4 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

SANCAKTEPE

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • No

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • Yes

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • Yes

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • No

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • No

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • Yes

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • No

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • Yes

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • No

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • Yes

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • Yes

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • Yes

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • No

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • Yes

150

Municipality provides training on service quality for the relevant year.

  • No

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • Yes

153

Municipality publishes information about the trainings its staff underwent.

  • No

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • No

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • Yes

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • Yes

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • No

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • Yes

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • No

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • Yes

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • Yes

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • No

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • Yes

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
377.047
Population Density
5.985 people in km2
Average Household Population
3,9
Annual Spending per Person
806 TL
Average Age
28,7
Average Years of Schooling
7,2 years
Percentage of Graduates
%11
Green Space per Person
0,6 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

SARIYER

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • No

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • No

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • No

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • No

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • No

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • No

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • No

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • Yes

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • Yes

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • Yes

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • No

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • Yes

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • Yes

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • Yes

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • Yes

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • Yes

125

Municipality publishes its assessment of the complaints made about its activities.

  • Yes

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • No

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • No

138

Municipality records the complaints made about its services.

  • No

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • No

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • No

151

Municipality publishes information about the education level of its staff.

  • No

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • No

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • Yes

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • Yes

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • No

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • No

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • No

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • Yes

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • Yes

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • No

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • Yes

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • No

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • No

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • Yes

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • No

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • No

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • No

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • No

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • No

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • No

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
342.753
Population Density
1.936 people in km2
Average Household Population
3,2
Annual Spending per Person
906 TL
Average Age
34,9
Average Years of Schooling
8,9 years
Percentage of Graduates
%20
Green Space per Person
1,8 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

SİLİVRİ

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • Yes

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • No

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • Yes

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • Yes

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • No

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • No

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • No

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • Yes

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • No

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • No

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • No

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • Yes

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • Yes

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • Yes

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • Yes

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • No

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • No

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • No

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • No

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • No

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • No

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • Yes

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
170.523
Population Density
199 people in km2
Average Household Population
3,2
Annual Spending per Person
775 TL
Average Age
34,2
Average Years of Schooling
7,5 years
Percentage of Graduates
%12
Green Space per Person
1,4 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

SULTANBEYLİ

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • No

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • No

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • No

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • No

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • No

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • Yes

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • No

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • No

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • No

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • Yes

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • Yes

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • No

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • No

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • Yes

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • Yes

175

Municipality publishes information about the available services for citizens at its website.

  • No

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • No

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • No

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • Yes

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • Yes

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • No

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
324.709
Population Density
11.197 people in km2
Average Household Population
4,5
Annual Spending per Person
412 TL
Average Age
27,3
Average Years of Schooling
6,4 years
Percentage of Graduates
%6
Green Space per Person
0,5 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

SULTANGAZİ

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • Yes

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • Yes

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • No

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • No

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • Yes

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • No

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • No

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • Yes

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • No

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • No

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • No

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • Yes

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • No

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • Yes

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • Yes

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • Yes

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • Yes

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • Yes

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • Yes

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • Yes

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • No

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • No

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • Yes

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • No

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • Yes

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • No

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • No

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • No

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
525.090
Population Density
14.192 people in km2
Average Household Population
4,2
Annual Spending per Person
485 TL
Average Age
28,7
Average Years of Schooling
6,4 years
Percentage of Graduates
%6
Green Space per Person
0,8 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

ŞİŞLİ

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • Yes

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • Yes

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • Yes

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • Yes

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • Yes

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • Yes

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • Yes

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • Yes

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • Yes

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • Yes

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • Yes

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • Yes

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • Yes

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • No

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • Yes

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • No

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • Yes

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • Yes

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • No

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • No

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • No

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • Yes

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • No

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • Yes

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • No

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • Yes

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • No

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • Yes

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • Yes

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • No

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • Yes

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • Yes

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • Yes

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
272.803
Population Density
27.280 people in km2
Average Household Population
2,7
Annual Spending per Person
1.611 TL
Average Age
36,9
Average Years of Schooling
9,2 years
Percentage of Graduates
%24
Green Space per Person
1,1 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

TUZLA

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • Yes

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • Yes

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • Yes

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • Yes

034

Mayor publishes the number of People's Day held.

  • Yes

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • No

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • No

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • No

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • No

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • Yes

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • Yes

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • Yes

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • Yes

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • Yes

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • No

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • No

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • No

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • No

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • No

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • Yes

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • Yes

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • Yes

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • Yes

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • Yes

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • Yes

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • Yes

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • No

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
242.222
Population Density
1.755 people in km2
Average Household Population
3,4
Annual Spending per Person
1.064 TL
Average Age
30,8
Average Years of Schooling
8,2 years
Percentage of Graduates
%17
Green Space per Person
1,0 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

ÜMRANİYE

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • Yes

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • No

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • No

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • Yes

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • Yes

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • No

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • No

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • Yes

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • Yes

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • No

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • Yes

143

Municipality publishes evaluation of the complaints made about its service areas.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • Yes

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • No

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • Yes

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • Yes

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • Yes

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • Yes

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • Yes

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • Yes

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • No

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • No

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • No

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • No

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • No

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • No

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • No

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • No

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • No

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
694.154
Population Density
15.090 people in km2
Average Household Population
3,5
Annual Spending per Person
502 TL
Average Age
31,7
Average Years of Schooling
8,2 years
Percentage of Graduates
%17
Green Space per Person
0,6 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

ÜSKÜDAR

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • Yes

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • Yes

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • No

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • No

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • No

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • Yes

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • Yes

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • Yes

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

042

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

057

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • Yes

066

Municipality publishes the detailed information of spending on different social groups.

  • Yes

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • Yes

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • Yes

074

In the Strategic Plan, there are objectives for unemployed persons.

  • Yes

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • Yes

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • Yes

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • No

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • Yes

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • Yes

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • No

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • Yes

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • Yes

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • Yes

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • No

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • No

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • No

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • Yes

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • Yes

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • No

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • No

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • No

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • Yes

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • Yes

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • Yes

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • Yes

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • No

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • Yes

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • No

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • No

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • No

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • No

Implementation and Integration

193

Mayor's contact details are available at website.

  • No

194

Municipal Council Members' contact details are available at website.

  • Yes

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • No

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • Yes

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • Yes

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • No

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • No

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • No

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • Yes

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • Yes
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
535.537
Population Density
15.301 people in km2
Average Household Population
3,1
Annual Spending per Person
707 TL
Average Age
35,5
Average Years of Schooling
9,2 years
Percentage of Graduates
%23
Green Space per Person
2,5 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).

ZEYTİNBURNU

  • District’s Score Bracket
  • All Districts Average Score
  • All Districts Score Interval

GOVERNANCE CYCLE

Decision Making

Resource Utilization

Source Delivery

Institutional Capacity

GOVERNANCE PRINCIPLES

Consistency

Responsibility and Responsiveness

Accountability

Fairness

Transparency

Effectiveness and Efficiency

Deployment and Participation

LEARNING CYCLE

Define and Structure

Implementation and Integration

Measurement and
Continuous Learning

OVERALL SCORE

PRINCIPLE: DEPLOYMENT AND PARTICIPATION

DECISION MAKING

Define and Structure

001

Municipality prepares its strategic plan with participatory survey method.

  • Yes

002

Municipality prepares its strategic plan with participatory meeting method.

  • No

003

There is a City Council.

  • Yes

004

City Council proposes suggestions to Municipal Council for assessment.

  • No

005

Apart from City Council and website, there are other participation opportunities (people's day, neighborhood visit etc.) for citizens.

  • No

006

President of City Council is not the Mayor.

  • Yes

Implementation and Integration

007

Municipality informs the relevant stakeholder in advance and invites them to participatory Strategic Planning process.

  • No

008

Municipality includes the opinions of the participated stakeholders in its Strategic Plan.

  • No

009

Municipality assess and includes the opinions of the City Council in its Strategic Plan.

  • No

010

Municipal Council assesses the proposals of the City Council.

  • No

011

Municipality shares the information about citizen participation processes, methods and their contributions in its Annual Activities Report.

  • No

Measurement and Continuous Learning

012

Municipality shares the list of the stakeholders whose views included in its Strategic Plan.

  • No

013

Municipality publishes the opinions of the stakeholders acquired through survey in its Strategic Plan.

  • Yes

014

Municipality publishes the opinions of the participated stakeholders in its Strategic Plan.

  • No

015

Municipality publishes the opinions of the City Council in its Strategic Plan.

  • No

016

Municipality regularly shares the proposal of the City Council passed on the Municipal Council.

  • No

017

Municipality annually reports and publishes the citizens' participatory activities.

  • No

RESOURCE UTILIZATION

Define and Structure

018

Municipality prepares its budget with the participation of the stakeholders.

  • No

Implementation and Integration

019

Municipality informs the stakeholders in advance and invites them to budget preparation process.

  • No

Measurement and Continuous Learning

020

Municipality receives the opinions of the stakeholders and incorporates them into its budget.

  • No

021

Municipality publishes the list of the stakeholders which participated in its budget preparation process.

  • No

SERVICE DELIVERY

Define and Structure

022

Municipality receives the opinions and suggestions of the citizens about its planned services.

  • Yes

Implementation and Integration

023

Municipality regularly conducts public opinion research.

  • Yes

Measurement and Continuous Learning

024

Municipality publishes the results of its public opinion research.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

025

Municipality has got a unit for neighborhood chiefs (Mukhtars).

  • No

026

Municipality consults with the citizens for identifying neighborhood needs and priorities.

  • No

027

Municipality provides online participation opportunity for the citizens.

  • Yes

Implementation and Integration

028

Municipality meets with the neighborhood chiefs once a month.

  • No

029

Municipality regularly conducts consultative meetings at the neighborhoods.

  • No

030

Mayor regularly organizes People's Day.

  • No

031

There is an online form at the municipal website for submitting opinions and demands.

  • Yes

Measurement and Continuous Learning

032

Municipality publishes the number of meetings held with the neighborhood chiefs at its Annual Activities Report.

  • No

033

Municipality publishes the number of meetings held at the neighborhood at its Annual Activities Report.

  • No

034

Mayor publishes the number of People's Day held.

  • No

035

Municipality shares the opinions and demands received online at its Annual Activities Report.

  • No

PRINCIPLE: FAIRNESS

DECISION MAKING

Define and Structure

036

There are objectives for the different social groups in the Strategic Plan.

  • Yes

Implementation and Integration

037

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

038

In the Strategic Plan, there are objectives for women.

  • Yes

039

In the Strategic Plan, there are objectives for youth.

  • Yes

040

In the Strategic Plan, there are objectives for children.

  • Yes

041

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

042

In the Strategic Plan, there are objectives for unemployed persons.

  • No

043

In the Strategic Plan, there are objectives for poor.

  • Yes

044

In the Strategic Plan, there are objectives for homeless.

  • No

045

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

046

In the Strategic Plan, there are objectives for ex-convicts.

  • No

047

In the Strategic Plan, there are objectives for immigrants.

  • No

048

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

049

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Measurement and Continuous Learning

050

The completion rates are regularly published for the objectives defined in the Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

051

There is a unit for project fund raising at the municipality.

  • Yes

052

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

053

In the Strategic Plan, there are objectives for women.

  • Yes

054

In the Strategic Plan, there are objectives for youth.

  • Yes

055

In the Strategic Plan, there are objectives for children.

  • Yes

056

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

057

In the Strategic Plan, there are objectives for unemployed persons.

  • No

058

In the Strategic Plan, there are objectives for poor.

  • Yes

059

In the Strategic Plan, there are objectives for homeless.

  • No

060

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

061

In the Strategic Plan, there are objectives for ex-convicts.

  • No

062

In the Strategic Plan, there are objectives for immigrants.

  • No

063

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

064

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

065

Municipality carries out project in the social policy field for fund raising (grant, sponsorship, food bank).

  • No

066

Municipality publishes the detailed information of spending on different social groups.

  • No

Measurement and Continuous Learning

067

Municipality annually publishes the information about the externally received resources and their use in projects and activities at its Annual Activities Report.

  • No

068

Municipality publishes the percentage rates of spending on different social groups.

  • No

SERVICE DELIVERY

Define and Structure

069

In the Strategic Plan, there are objectives for the disabled persons.

  • Yes

070

In the Strategic Plan, there are objectives for women.

  • Yes

071

In the Strategic Plan, there are objectives for youth.

  • Yes

072

In the Strategic Plan, there are objectives for children.

  • Yes

073

In the Strategic Plan, there are objectives for senior citizens (elderly, retired).

  • No

074

In the Strategic Plan, there are objectives for unemployed persons.

  • No

075

In the Strategic Plan, there are objectives for poor.

  • Yes

076

In the Strategic Plan, there are objectives for homeless.

  • No

077

In the Strategic Plan, there are objectives for the relatives of martyr and war veterans.

  • No

078

In the Strategic Plan, there are objectives for ex-convicts.

  • No

079

In the Strategic Plan, there are objectives for immigrants.

  • No

080

In the Strategic Plan, there are objectives for the welfare of animals.

  • No

081

In the Strategic Plan, there are objectives for ethnic and religious minorities.

  • No

Implementation and Integration

082

There are recent activities of the Municipality towards women.

  • Yes

083

There are recent activities of the Municipality towards disabled persons.

  • Yes

084

There are recent activities of the Municipality towards senior citizens/elderly.

  • Yes

085

There are recent activities of the Municipality towards children.

  • Yes

086

There are recent activities of the Municipality towards unemployed.

  • Yes

087

There are recent activities of the Municipality towards poor.

  • Yes

088

There are recent activities of the Municipality towards homeless.

  • No

089

There are recent activities of the Municipality towards the relatives of martyr and war veterans.

  • No

090

There are recent activities of the Municipality towards ex-convicts.

  • No

091

There are recent activities of the Municipality towards immigrants.

  • Yes

092

There are recent activities of the Municipality towards ethnic and religious minorities.

  • No

Measurement and Continuous Learning

093

Municipality measures the performance its activities towards different social groups.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

094

Municipality defines its Ethical Values.

  • Yes

Implementation and Integration

095

Municipality has got an Ethic Commission.

  • Yes

Measurement and Continuous Learning

096

Municipality publishes its Ethical Commission's report and/or decisions.

  • No

PRINCIPLE: RESPONSIBILITY & RESPONSIVENESS

DECISION MAKING

Define and Structure

097

The concept of 'Sustainability' is mentioned in the Municipality's vision and/or mission statement.

  • No

098

Municipality prepares a plan for sustainable development.

  • No

099

There is an objective for sustainability in the Strategic Plan.

  • No

100

The concept of 'Sustainability' is mentioned in the Municipality's Strategic Plan.

  • Yes

101

The concept of 'Good Governance' is mentioned in the Municipality's vision and/or mission statement.

  • Yes

102

The concept good governance concept or its principles (participation, transparency, accountability) is mentioned in the Strategic Plan.

  • Yes

103

There is good governance aim and objectives in the Strategic Plan.

  • Yes

Implementation and Integration

104

Municipality includes the opinions of the City Council on sustainable development in its Strategic Plan.

  • No

105

Municipality defines the indicators in its sustainable development plan.

  • No

Measurement and Continuous Learning

106

Municipality publishes the indicators on sustainable development plan.

  • No

107

Municipality publishes the indicators on good governance in its Strategic Plan.

  • Yes

RESOURCE UTILIZATION

Define and Structure

108

Municipality allocates resources for its sustainability objective.

  • No

Implementation and Integration

109

Municipality makes spending for sustainability objective.

  • No

110

Municipality allocates resources for the project implementation in partnership with NGOs and other stakeholders.

  • Yes

Measurement and Continuous Learning

111

Municipality publishes its spending on sustainability objective.

  • No

SERVICE DELIVERY

Define and Structure

112

The City Council's opinions on sustainability are reflected in the Strategic Plan.

  • No

Implementation and Integration

113

Municipality's volunteering activities are included in its Annual Activities Report.

  • No

114

Municipality conducts re-cycling activities for ecological sustainability.

  • Yes

Measurement and Continuous Learning

115

Municipality publishes its performance measurement of volunteer service activity.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

116

Municipality website contains information for citizens' right to complaint.

  • Yes

117

There is a complaint form or area at municipality's website.

  • Yes

118

There is a unit/directorate for international relations in the municipality.

  • No

119

There is a unit/directorate for international relations in the municipality.

  • Yes

120

There is human resources management policy at the municipality.

  • Yes

Implementation and Integration

121

Municipality publishes the number of complaints for its overall activities.

  • No

122

Municipality publishes the content of complaints for its overall activities.

  • No

123

There is an equality policy at the municipality.

  • No

Measurement and Continuous Learning

124

Municipality reports and publishes its activities in equality policy.

  • No

125

Municipality publishes its assessment of the complaints made about its activities.

  • No

PRINCIPLE: EFFECTIVENESS & EFFICIENCY

DECISION MAKING

Define and Structure

126

The concepts of 'Effectiveness' and/or 'Efficiency' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

127

There is an objective on effectiveness and/or efficiency principle at the Municipality's Strategic Plan.

  • Yes

128

The concept of 'Innovation' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

129

There is an objective on innovation principle at the Municipality's Strategic Plan.

  • No

Implementation and Integration

130

Municipality defines indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

131

Municipality defines indicators for innovation in its Strategic Plan.

  • No

Measurement and Continuous Learning

132

Municipality publishes indicators for effectiveness and/or efficiency in its Strategic Plan.

  • Yes

133

Municipality publishes indicators for innovation in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

134

Municipality has got online collection facility for accruing taxes.

  • Yes

Implementation and Integration

135

Municipality publishes its annual tax collection rate.

  • Yes

Measurement and Continuous Learning

136

Municipality publishes explanation for its tax collection rate.

  • No

SERVICE DELIVERY

Define and Structure

137

Municipality regularly assess citizens' satisfaction.

  • Yes

138

Municipality records the complaints made about its services.

  • Yes

Implementation and Integration

139

Municipality publishes the number of complaints.

  • Yes

140

Municipality publishes the content of complaints.

  • Yes

141

Municipality regularly conducts citizen satisfaction survey.

  • Yes

Measurement and Continuous Learning

142

Municipality informs that it assessed the results of citizen satisfaction survey.

  • No

143

Municipality publishes evaluation of the complaints made about its service areas.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

144

There is a unit or directorate for research and development activities at the municipality.

  • No

145

There is a municipal mobile application for smart phones.

  • Yes

146

Municipality annually provides in-house training for its staff.

  • Yes

147

Municipality has got a quality management certificate.

  • No

148

Municipality employs an internal auditor.

  • Yes

Implementation and Integration

149

Municipality includes research and development activities in its Annual Activities Report.

  • No

150

Municipality provides training on service quality for the relevant year.

  • No

151

Municipality publishes information about the education level of its staff.

  • Yes

Measurement and Continuous Learning

152

Municipality measures and publishes it performance about research and development activities.

  • No

153

Municipality publishes information about the trainings its staff underwent.

  • No

PRINCIPLE: TRANSPARENCY

DECISION MAKING

Define and Structure

154

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's vision and/or mission statement.

  • No

155

The concepts of 'Transparency' and/or 'Openness' principle is mentioned in the Municipality's Strategic Plan.

  • Yes

Implementation and Integration

156

Municipality publishes its Strategic Plan at its website.

  • Yes

157

Municipality publishes its Annual Activities Report at its website.

  • Yes

158

Municipality publishes its Annual Performance Programme at its website.

  • Yes

159

Municipality publishes Municipal Council's agenda at its website.

  • Yes

160

Municipality airs its Council meetings through online TV.

  • No

161

Municipality publishes the detailed decisions of the Municipal Council at its website.

  • Yes

162

Municipality defines indicators for transparency and/or openness principles in its Strategic Plan.

  • No

Measurement and Continuous Learning

163

Municipality publishes indicators for transparency and/or openness in its Strategic Plan.

  • No

RESOURCE UTILIZATION

Define and Structure

164

Municipality publishes the reports of the approved resource needs at its website.

  • Yes

165

Municipality publishes its final accounts at its website.

  • Yes

Implementation and Integration

166

Municipality publishes its immovable property list at its website.

  • No

167

Municipality publishes its vehicle list at its website.

  • Yes

168

Municipality publishes the use/allocation of its immovable property at its website.

  • No

169

Municipality publishes the tax payment calendar at its website.

  • No

Measurement and Continuous Learning

170

Municipality publishes information and explanation about its budget realization rates.

  • Yes

171

Municipality publishes the total budget realization rates.

  • Yes

SERVICE DELIVERY

Define and Structure

172

Municipality publishes information about the Municipal Council Commissions at its website.

  • Yes

173

Municipality publishes the service standards at its website.

  • Yes

Implementation and Integration

174

Municipality publishes the detailed reports of the Municipal Commission reports at its website.

  • No

175

Municipality publishes information about the available services for citizens at its website.

  • Yes

Measurement and Continuous Learning

176

Municipality publishes the results of citizen satisfaction survey at its website.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

177

Municipality has got a website and in use.

  • Yes

178

There is a section for the right to information at municipal website.

  • Yes

179

Municipality publishes information and contact details of the neighborhood chiefs at its website.

  • No

180

Municipality publishes the recent report of the Court of Accounts.

  • No

181

Municipality publishes its ethical values at its website.

  • Yes

Implementation and Integration

182

Municipality provides e-municipality services.

  • Yes

183

The number of information requests made is recorded by the Municipality.

  • Yes

184

The content of information requests made is recorded by the Municipality.

  • No

185

Municipality publishes the details of tenders finalized at its website.

  • No

186

Municipality publishes the internal audit report at its website.

  • No

187

Citizens can access the recent information about urban plan at municipal website.

  • Yes

188

Municipality publishes the agenda of Municipal Council's Urban Planning Commission at its website.

  • No

Measurement and Continuous Learning

189

Municipality publishes its assessment of the request of information made by the citizens.

  • No

190

Municipality regularly publishes the number of online citizen contacts made at its Annual Activities Report.

  • Yes

191

Municipality publishes the meeting minutes of Municipal Council's Urban Planning Commission at its website.

  • Yes

PRINCIPLE: ACCOUNTABILITY

DECISION MAKING

Define and Structure

192

There is online contact facility to reach the Mayor.

  • Yes

Implementation and Integration

193

Mayor's contact details are available at website.

  • Yes

194

Municipal Council Members' contact details are available at website.

  • No

Measurement and Continuous Learning

195

Municipality publishes the numbers of total citizen demands and requests made within the last year.

  • No

196

Municipality publishes the content of total citizen demands and requests made within the last year.

  • No

RESOURCE UTILIZATION

Define and Structure

197

Municipality publishes its final accounts at its website.

  • Yes

198

Municipality publishes the rate of license registration for businesses at its district.

  • No

Implementation and Integration

199

Municipality publishes the annual total income according to its final accounts.

  • Yes

200

Municipality publishes the annual total spending according to its final accounts.

  • Yes

Measurement and Continuous Learning

201

Municipality publishes recent explanation about the balance of income-spending according to its final accounts.

  • Yes

202

Municipality publishes the rate of collection for its accrued income account.

  • Yes

SERVICE DELIVERY

Define and Structure

203

Municipality publishes the performance indicators for its delivered services in its Annual Activities Report.

  • No

Implementation and Integration

204

Municipality measures the completion rate of its activities in its Annual Activities Report.

  • No

Measurement and Continuous Learning

205

Municipality publishes the performance result of its activities.

  • Yes

INSTITUTIONAL CAPACITY

Define and Structure

206

Municipality publishes information whether the Municipal Council assessed the report of the Audit Office.

  • No

Implementation and Integration

207

Municipality publishes the report of Municipal Council Audit Commission at its website.

  • No

Measurement and Continuous Learning

208

Municipality publishes the assessment of the applications made by the citizens in the scope of right to information.

  • No

PRINCIPLE: CONSISTENCY

DECISION MAKING

Define and Structure

209

In the Strategic Plan, National Development plan is referenced.

  • Yes

210

In the Performance Programme, it is stated that the objectives are in conformity with the Strategic Plan.

  • Yes

Implementation and Integration

211

In the Performance Programme, objective indicators are defined in line with the Strategic Plan.

  • Yes

Measurement and Continuous Learning

212

The implementation of the objectives is analyzed and published in the Performance Programme.

  • Yes

RESOURCE UTILIZATION

Define and Structure

213

Municipality plans its resource needs in line with the Strategic Plan objectives.

  • Yes

Implementation and Integration

214

Municipality publishes the rate of conformity of the final accounts with the Strategic Plan objectives.

  • No

Measurement and Continuous Learning

215

Municipality publishes the assessment of conformity of the final accounts with the Strategic Plan and Performance Programme.

  • No

SERVICE DELIVERY

Define and Structure

216

Municipality assesses the conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

217

Municipality assesses the conformity of its activities with the budget.

  • No

Implementation and Integration

218

Municipality publishes the rate of conformity of its activities with the Strategic Plan in its Annual Activities Report.

  • Yes

219

Municipality publishes the rate of implementation of its activities with the budget.

  • No

Measurement and Continuous Learning

220

Municipality publishes the explanation about the implementation rate of its activities in conformity with the Strategic Plan.

  • Yes

221

Municipality publishes written explanation about its activities' conformity with the budget in its Annual Activities Report.

  • No

INSTITUTIONAL CAPACITY

Define and Structure

222

There are objectives about institutional development (human resources, communication etc.) in the Strategic Plan.

  • Yes

223

There are objectives about institutional infrastructure (information technology, technology etc.) in the Strategic Plan.

  • Yes

Implementation and Integration

224

Municipality publishes the rate of implementation for institutional development objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

225

Municipality publishes the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan in its Annual Activities Report.

  • Yes

Measurement and Continuous Learning

226

Municipality publishes explanation about the rate of implementation for institutional development objectives' conformity with the Strategic Plan.

  • No

227

Municipality publishes explanation about the rate of implementation for institutional infrastructure objectives' conformity with the Strategic Plan.

  • No
Detailed Scorecard View Detailed Research Data

DISTRICT PROFILE*

Population
287.897
Population Density
23.991 people in km2
Average Household Population
3,8
Annual Spending per Person
722 TL
Average Age
32,0
Average Years of Schooling
7,2 years
Percentage of Graduates
%11
Green Space per Person
1,7 m2
*Population, population density, average age, average years of schooling, percentage of graduates and average household population data of 2016 is gathered from Mahallem İstanbul (2017) publication, green space per person data is obtained from İstanbul 95 project (2018).